Meta Privacy Policy

1. Introduction

Genda Phool ("we", "our", or "us") is committed to protecting the privacy of our customers, corporate clients, and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our products, gifting services, and communication channels.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Name
Phone number
Email address
Delivery address

b. Order & Gifting Information

Product selections (mithai, hampers, snacks)
Order details and preferences
Customization requirements (branding, packaging, messages)
Bulk/corporate gifting requirements

c. Communication Data

Messages via WhatsApp, forms, or email
Order inquiries and support requests

d. Technical Information

IP address
Device and browser details
Website usage data
Interaction timestamps

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products to the specified address
Customize gift hampers and branding requirements
Respond to inquiries and provide customer support
Share order updates and delivery status
Improve our products and services
Maintain internal business records

4. WhatsApp & Communication Policy

If you contact us or place an order:

You consent to receive communication related to your inquiry or order
We only send messages:

In response to your request, or
For order confirmation, delivery updates, or support

We do not send unsolicited promotional or spam messages.

5. Payments & Transactions

Payments are processed through secure third-party payment gateways
We do not store sensitive payment details such as card numbers

6. Sharing of Information

We do not sell or rent your personal data.

We may share information only with:

Delivery and logistics partners (for order fulfillment)
Internal teams (order processing, support)
Trusted service providers (payment gateways, hosting, CRM tools)
Legal authorities if required

7. Data Storage and Security

Your data is stored securely on protected servers or trusted platforms
We implement appropriate technical and organizational safeguards
Access is restricted to authorized personnel only

8. Data Retention

We retain your data only as long as necessary to:

Complete orders and delivery
Provide customer support
Comply with legal and financial requirements

9. Your Rights

You have the right to:

Request access to your data
Request correction of inaccurate data
Request deletion of your data

10. Data Deletion Requests

To request deletion of your data, please contact:

📧 Email: info@gendaphool.co

We will process your request within 7–10 business days.

11. Cookies

Our website may use cookies to enhance user experience and analyze performance. You can manage cookie preferences through your browser settings.

12. Third-Party Services

Our services may integrate with third-party platforms such as payment gateways and WhatsApp (by Meta). Your interaction with these services is governed by their respective privacy policies.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

14. Contact Us

If you have any questions regarding this Privacy Policy:

📧 Email: info@gendaphool.co
📞 Phone: +91 8928258808
🌐 Website: https://gendaphool.co/